1 Introduction & Scope
Nabjee (nabjee.co) is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy has been specifically designed for users in Bangladesh and complies with GDPR and international data protection standards.
This privacy policy applies to both you and us whenever you register on the Nabjee platform, play games, or use our services in any way. By using the platform, you are considered to have consented to this policy.
The core purpose of this privacy policy is to clearly inform you of what data Nabjee holds about you, why it is held, and how secure it is. We believe transparency is the foundation of trust — no hidden agendas.
This policy is written in English so that users in Bangladesh can easily understand it. In the event of any legal ambiguity, the English version shall prevail.
2 What Information We Collect
Nabjee only collects information that is genuinely necessary to provide our services. We never collect excessive or unnecessary data. The list below details exactly what types of information we collect.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email address, mobile number | Account Communication & Support |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing |
| Technical Information | IP address, device ID, browser information | Security & Fraud Prevention |
| Gaming Behavior | Game history, bet amounts, wins and losses | Service Improvement & Responsible Gaming |
| Location Information | Country, city (general level) | Legal Compliance & Regional Services |
The above information is collected through various means — directly via registration forms, during document submission in the KYC process, through normal use of the platform, and via cookies and analytics tools.
3 Purpose of Data Collection
Nabjee uses your information only for specific, legitimate purposes. We never use your data in any way that works against your interests. The key purposes are outlined below.
- Account Management: Identity information is used for registration, login, and profile updates.
- Payment Processing: Financial information is used to securely process deposits and withdrawals.
- Security & Fraud Prevention: Technical data is analyzed to detect and prevent suspicious activity.
- Legal Compliance: Documents and identity information are verified to comply with KYC and AML (Anti-Money Laundering) regulations.
- Service Improvement: Gaming behavior is analyzed to improve your overall gaming experience.
- Responsible Gaming: Addiction risks are identified and support is provided in a timely manner.
- Support & Contact: Contact information is used to resolve issues and communicate important updates.
- Promotional Offers: Relevant bonuses and offers are sent based on your preferences. You can opt out at any time.
Nabjee never sells your information to advertising networks or data brokers. Your data is used solely for the specific purposes described above.
4 Data Storage & Security
Nabjee protects your data using industry-leading security technology. Our servers are housed in data centers with the highest levels of physical and digital security.
- All data transmissions are secured with SSL/TLS 256-bit encryption.
- Payment information is stored on a separately encrypted server in compliance with PCI-DSS standards.
- Passwords are never stored in plain text — bcrypt hashing is used.
- Data access is strictly controlled; only authorized personnel can view the information they need.
- Regular security audits and penetration testing are conducted.
- Data backups are taken daily and stored in encrypted form.
Even after your account is closed, certain information — particularly financial transaction records — may be retained for a specified period due to legal obligations. This retention period is typically 5 years.
Nabjee's data is stored in ISO 27001 certified data centers. International data protection regulations are strictly followed for any cross-border data transfers.
5 Cookies & Tracking Technologies
Nabjee uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help enhance your experience.
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences (language, theme).
- Analytics Cookies: Helps improve our services by analyzing how the platform is used.
- Performance Cookies: Used to identify page load times and technical issues.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Nabjee does not use third-party advertising cookies. Our tracking is used solely to improve the platform's own services.
6 Sharing Information with Third Parties
Nabjee never sells your personal information or shares it with third parties without reason. However, in certain specific circumstances, limited information may need to be shared with designated third parties. Those circumstances are:
- Payment Processor: bKash, Nagad, Rocket, and other accepted payment gateways — for transaction processing only.
- Identity Verification Service: Accredited third-party verification provider for the KYC process — used solely to confirm identity.
- Legal Authorities: Government or regulatory authorities in compliance with legal orders under Bangladesh or international law.
- Game Provider: Licensed Game Developer — only the minimum data necessary for game operation is collected.
- Cloud Services: ISO 27001 certified cloud provider — for secure data storage.
All third parties listed above are bound by strict data processing agreements with Nabjee and may only use information for specified purposes. We regularly monitor these partners.
Nabjee never sells or transfers your information to data brokers, advertisers, or marketing networks. This is a non-negotiable policy.
7 Your Rights
Under GDPR and international data protection laws, you have several important rights over your personal information. Nabjee fully respects all of these rights.
Right to Access
You may request to know what information Nabjee holds about you.
Right to Rectification
You can request that incorrect or outdated information be updated or corrected.
Right to Erasure
You can request deletion of your data under certain conditions.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be temporarily restricted.
Right to Data Portability
You may request a copy of your information in a machine-readable format.
Right to Object
You can object to the use of your data for specific purposes.
To exercise any of these rights, email us at [email protected] or reach out via live chat. We typically respond within 30 business days.
Standard requests are handled within 30 days; complex cases may take up to 90 days. We will notify you in advance if additional time is needed.
8 Protection of Minors' Data
Nabjee strictly does not provide services to anyone under the age of 18. We do not collect information from minors and do not knowingly keep any such accounts active.
- Date of birth is verified at the time of registration.
- Submission of age verification documents is mandatory as part of the KYC process.
- Any account suspected of belonging to a minor is suspended immediately.
- Parents or guardians can report suspicious activity to [email protected].
If we become aware that any user is under 18 years of age, their account will be closed immediately and all associated data will be permanently deleted.
9 Policy Changes
Nabjee may update this privacy policy from time to time. If changes are made, we will notify you in the following ways:
- A clear notice will be displayed on the platform.
- Details of the change will be sent to your registered email.
- The "Last Updated" date at the top of this page will be revised accordingly.
- Re-consent may be required for significant changes.
Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly.
10 Contact
For any questions, complaints, or requests regarding our Privacy Policy, please contact our Data Protection team. We are always ready to help.
Email: [email protected] | Live chat available directly on the platform.
Average Response Time: Within 12 hours (on business days).
If you believe your data rights have been violated and are not satisfied with our resolution, you have the right to lodge a complaint with the relevant data protection authority in your country.